1-800 Flowers Ruined Valentines Day for Thousands

I used 1-800 Flowers just once. They delivered the bouquet and vase I ordered via DHL, and the vase was broken and the flowers were crappy. I figured that’s just what they always do, and the money I wasted on it served as a lesson to pick out fresh flowers from a local florist. But on Valentines Day, thousands more people learned my same lesson, and they took to twitter to complain.

From the WaPo here:

Love hath no fury like a flower customer scorned. For any heartbroken man or woman out in the world who feels they are having a rough Valentine’s Day, take a moment to pause and think about the plight of Rachel, Stephanie and Tene.

Who, might you ask, are Rachel, Stephanie and Tene? They are the names signed to dozens of tweets that went out Feb. 14 from the besieged Twitter feed @1800Flowers. The social media team behind the account is tasked with responding over and over and over again to angry customers wondering where their delayed Valentine’s Day orders were.

And there are some hilarious twitpics associated with the 1800flowers account too: